“商務(wù)對(duì)話”以適應(yīng)職場(chǎng)生活的商務(wù)英語口語對(duì)話為目的,，內(nèi)容涉及到商務(wù)活動(dòng)的多個(gè)方面。商務(wù)英語更多地是傳授一種西方的企業(yè)管理理念,、工作心理,，如何和外國人打交道，如何和他們合作,、工作的方式方法等等,。南昌美聯(lián)英語小編為您整理:處理投訴的英語情景對(duì)話,。
處理投訴的英語情景對(duì)話-顧客投訴 I've got a complaint to make. 我有問題要投訴。 These aren't the things we ordered. 這些貨不是我們要的,。 Nearly all of them were broken. 幾乎所有的貨都?jí)牧恕? To be honest, I find this quite unsatisfactory. 老實(shí)說,，我對(duì)這次供貨很不滿意。 處理投訴的英語情景對(duì)話-要求退貨 I would like to return this dress. 我想退掉這件衣服,。 Can I get a refund? 可以退款嗎,，
處理投訴的英語情景對(duì)話-商家回應(yīng) What is the problem? 有什么問題， Can I take your reference number, please? 請(qǐng)問您的發(fā)貨號(hào)是多少,， Do you have the receipt? 您有收據(jù)嗎,？ We can replace them for you immediately. 我們會(huì)立即為您更換。 I can help you find the right size. 我可以幫您調(diào)換尺碼,。 Send them back to us, and we'll refund the full cost. 給我們送回來吧,，我們將退還所有費(fèi)用。 To show you our appreciation, we'll take 25% off your bill. 為表示我們的誠意,，我們將免除您25%的賬單金額,。
處理投訴的英語情景對(duì)話-情景對(duì)話 對(duì)話場(chǎng)景:總臺(tái)接到投訴電話后安撫顧客，表示立即退換商品,，同時(shí)讓出折扣平息顧客的怒氣,。 句型重點(diǎn):投訴的說法，道歉,，安慰,。 Receptionist: This is Office Supplies, Mary may I help you? Assistant: I'd like to make a complaint about a recent delivery. Receptionist:Can I take your reference number,please? Assistant: It's WK 9A5. Receptionist: And your name, please? Assistant: This is Jane calling, from ABC Publishing. Receptionist: And what is the problem, Jane? Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken. Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately. Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens 'm going to have to find another supplier. Receptionist: Again，my apologies. To show you our appreciation for your business, we'll take 25% off your bill. Assistant: Thank you. Receptionist: You're welcome.
接待員:辦公用品公司,，我是瑪麗,。您需要什么幫助嗎？ 助理:我想就近期的一次發(fā)貨提出投訴,。 接待員:能告訴我您的發(fā)貨號(hào)嗎,？ 助理:是WK 9A50 接待員:請(qǐng)問您的姓名是？ 助理:我是ABC出版社的簡,。 接待員:有什么問題,，簡？ 助理:今天我收到了為部門訂購的燈泡,，但幾乎所有的燈泡都?jí)牧恕? 接待員:非常抱歉,。如果您能告訴我受損燈泡的數(shù)量，我們會(huì)立即為您更換,。 助理:讓我看看……有75個(gè),。老實(shí)說，我對(duì)這次供貨很不滿意,。如果再次發(fā)生此類事情,，我就得另找供貨商了 接待員:我再次表示歉意,。為表示我們對(duì)貴公司的感謝，我們將免除您25%的 賬單金額,。 助理:謝謝。 接待員:不用謝,。
以上就是:處理投訴的英語情景對(duì)話,。南昌美聯(lián)英語搜羅各種商務(wù)英語情景對(duì)話，助你完成由菜鳥到高手的完美蛻變,，匯集經(jīng)典,、全面、實(shí)用的商務(wù)英語會(huì)話表達(dá),。
處理投訴的英語情景對(duì)話-顧客投訴 I've got a complaint to make. 我有問題要投訴。 These aren't the things we ordered. 這些貨不是我們要的,。 Nearly all of them were broken. 幾乎所有的貨都?jí)牧恕? To be honest, I find this quite unsatisfactory. 老實(shí)說,，我對(duì)這次供貨很不滿意。 處理投訴的英語情景對(duì)話-要求退貨 I would like to return this dress. 我想退掉這件衣服,。 Can I get a refund? 可以退款嗎,，
處理投訴的英語情景對(duì)話-商家回應(yīng) What is the problem? 有什么問題， Can I take your reference number, please? 請(qǐng)問您的發(fā)貨號(hào)是多少,， Do you have the receipt? 您有收據(jù)嗎,？ We can replace them for you immediately. 我們會(huì)立即為您更換。 I can help you find the right size. 我可以幫您調(diào)換尺碼,。 Send them back to us, and we'll refund the full cost. 給我們送回來吧,，我們將退還所有費(fèi)用。 To show you our appreciation, we'll take 25% off your bill. 為表示我們的誠意,，我們將免除您25%的賬單金額,。
處理投訴的英語情景對(duì)話-情景對(duì)話 對(duì)話場(chǎng)景:總臺(tái)接到投訴電話后安撫顧客，表示立即退換商品,，同時(shí)讓出折扣平息顧客的怒氣,。 句型重點(diǎn):投訴的說法，道歉,，安慰,。 Receptionist: This is Office Supplies, Mary may I help you? Assistant: I'd like to make a complaint about a recent delivery. Receptionist:Can I take your reference number,please? Assistant: It's WK 9A5. Receptionist: And your name, please? Assistant: This is Jane calling, from ABC Publishing. Receptionist: And what is the problem, Jane? Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken. Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately. Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens 'm going to have to find another supplier. Receptionist: Again，my apologies. To show you our appreciation for your business, we'll take 25% off your bill. Assistant: Thank you. Receptionist: You're welcome.
接待員:辦公用品公司,，我是瑪麗,。您需要什么幫助嗎？ 助理:我想就近期的一次發(fā)貨提出投訴,。 接待員:能告訴我您的發(fā)貨號(hào)嗎,？ 助理:是WK 9A50 接待員:請(qǐng)問您的姓名是？ 助理:我是ABC出版社的簡,。 接待員:有什么問題,，簡？ 助理:今天我收到了為部門訂購的燈泡,，但幾乎所有的燈泡都?jí)牧恕? 接待員:非常抱歉,。如果您能告訴我受損燈泡的數(shù)量，我們會(huì)立即為您更換,。 助理:讓我看看……有75個(gè),。老實(shí)說，我對(duì)這次供貨很不滿意,。如果再次發(fā)生此類事情,，我就得另找供貨商了 接待員:我再次表示歉意,。為表示我們對(duì)貴公司的感謝，我們將免除您25%的 賬單金額,。 助理:謝謝。 接待員:不用謝,。
以上就是:處理投訴的英語情景對(duì)話,。南昌美聯(lián)英語搜羅各種商務(wù)英語情景對(duì)話，助你完成由菜鳥到高手的完美蛻變,，匯集經(jīng)典,、全面、實(shí)用的商務(wù)英語會(huì)話表達(dá),。