談“生意”才是目的,，“說(shuō)英語(yǔ)”只不過(guò)是一種手段,；如果用簡(jiǎn)單英語(yǔ)就可以達(dá)到目的,，就完全沒(méi)有必要說(shuō)得那么復(fù)雜，那么辛苦！只要生意能談成,，手段似乎沒(méi)有予以復(fù)雜化的必要—應(yīng)該愈簡(jiǎn)單愈好。深圳韋博英語(yǔ)小編為您整理商務(wù)英語(yǔ)對(duì)話,，本篇是:關(guān)于客戶投訴索賠的商務(wù)英語(yǔ)對(duì)話,。

01 Classic Sentences經(jīng)典句子

　　 goods supplied by you are below the quality we requires. 　　貴方供應(yīng)的貨物比我方要求的質(zhì)量要低。 　　'm not at all satisfied with the quality of these goods. 　　對(duì)于這些貨的質(zhì)量我一點(diǎn)也不滿意,。 　　 should take steps to avoid the inferior quality for the goods. 　　你方應(yīng)該采取措施避免質(zhì)量間題發(fā)生,。
　　 let there be no recurrence of this error. 　　不要再有這種錯(cuò)誤發(fā)生。 　　 quality of the goods is so poor that we cannot accept it. 　　這批貨質(zhì)量太差,，我方不能接受,。 　　 accept the claim you filed for the inferior quality of the goods. 　　我方接受你方提出的關(guān)于貨物質(zhì)量問(wèn)題的索賠。
　　, Case No. 11 contains only 8 pieces instead of 10. 　　非常不幸，第11號(hào)箱內(nèi)只有8件,，而不是10件,。 　　 should be responsible for all the losses resulting from the delayed shipment. 　　你方應(yīng)對(duì)延誤裝運(yùn)造成的一切損失負(fù)責(zé)。 　　 wish you can make the disposal of our claims as soon as possible. 　　希望你能盡快處理我方索賠,。
　　 are very regretful that the consignment has not arrived at your port. 　　非常遺憾這批貨物還未到達(dá)你方港口,。 　　 buyers are rather disappointed at the postponement of delivery of the goods. 　　買(mǎi)方對(duì)延期交貨很失望。 　　 are disappointed in this consignment due to the inferior quality. 　　因這批貨物質(zhì)量很低劣,，我們非常失望,。
　　 you do anything about the goods shipped mistakenly? 　　貨物裝錯(cuò)了，您看怎么辦,？ 　　 accept our apologies for the inconvenience this has caused you. 　　請(qǐng)接受我們對(duì)給你們?cè)斐傻牟槐愕狼浮? 　　 make a claim for the loss we have sustained. 　　我方就所受損失提出索賠,。 02 Useful Dialogue實(shí)用對(duì)話 Making a Claim 　　Green: There's something you could help me with. 　　Smith: Please go ahead. 　　Green: I ordered 10,000 pairs of lady's shoes, but I received the same amount of men's beyond expectation. 　　Smith: I'm awfully sorry, sir. I was informed just now that someone in our company has made a mistake in filling your order. I would apologize to your company on behalf of our company. 　　Green: Can you do anything about the goods mistakenly shipped? 　　Smith: We'll manage to send you the correct goods as quickly as possible. 　　Green: How long should we wait for? I hope our clients can get them before the New Year's Day. 　　Smith: We'll try our best to make sure that we ship the goods by the end of the month. 　　Green: How about the wrong goods? 　　Smith: If you could sell them at the spot price at your end, so much the better. 　　Green: I'm afraid it's not an easy job. Because the design is not popular in China. But for the sake of friendship, we'll glad to help you. 　　Smith: Your offering help to sell the goods will be highly appreciated. 投訴 　　格林:有件事您得幫助我解決。 　　史密斯:請(qǐng)說(shuō),。 　　格林:本來(lái)我訂購(gòu)的是10,000雙女式皮鞋,，但是沒(méi)想到收到的卻是相同數(shù)目的男式皮鞋。 　　史密斯:真是太抱歉了,，先生,。剛才得到通知，我們公司某人填錯(cuò)了你們的訂貨單,。我愿代表我公司向貴公司道歉 　　格林:貨物裝錯(cuò)了,，您看怎么辦？ 　　史密斯:我們將設(shè)法盡快把你方的訂貨運(yùn)來(lái),。 　　格林:需要等多長(zhǎng)時(shí)間,？我希望我們的客戶能在元旦前收到這批貨。 　　史密斯:我方將盡力確保這批貨在這月發(fā)出來(lái),。 　　格林:錯(cuò)發(fā)的貨怎么辦,？ 　　史密斯:如果你們能就地現(xiàn)價(jià)銷掉，那是比較好的,。 　　格林:恐怕這不是件輕而易舉的工作,，因?yàn)檫@種式樣在中國(guó)不大受歡迎。不過(guò)如果你們可以削價(jià),，我們將樂(lè)于幫忙,。 　　史密斯:貴方提供幫助銷售這批貨物，我們深表謝意,。 　　以上就是深圳韋博英語(yǔ)小編為您整理的關(guān)于客戶投訴索賠的商務(wù)英語(yǔ)對(duì)話,，深圳韋博英語(yǔ)常年開(kāi)設(shè)商務(wù)英語(yǔ)，成人英語(yǔ),，英語(yǔ)口語(yǔ)等課程,，歡迎大家進(jìn)入深圳韋博英語(yǔ)首頁(yè)進(jìn)行詳細(xì)了解與咨詢。